To place an order, simply browse our collection of hoodies, cloaks, and more. Select the items you wish to purchase and proceed to the checkout page. Follow the prompts to enter your shipping and payment information to complete the order.

We accept payments via Payoneer and PayPal, offering secure and convenient payment options for our customers. You can pay using major credit/debit cards or your PayPal account. Payment Information

Yes, it is safe to enter your credit card information on our website. We prioritize the security of your payment details and use secure payment gateways such as Payoneer and PayPal. Your credit card information is encrypted and processed securely, and we do not store your card details on our servers.

The delivery time depends on your location and the shipping method chosen at checkout. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery status of your package.

Yes, you can track your order online using the tracking number provided in the shipping confirmation email. Simply enter the tracking number on our website or the carrier's website to track the status of your package. Track My Order

We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. Please refer to our return policy for more details on eligibility and the return process. Read our Return/Refund Policy

To request a return or exchange, please contact our customer support team within 30 days of receiving your order. We will guide you through the return process and provide instructions on returning the item(s) for a refund or exchange. For more detail, please review our Return & Refund Policy

If you receive a defective or damaged item, please contact us immediately with details and photographic evidence of the issue. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

You can contact our customer support team by emailing us at support@helmandhammer.com or using the contact form on our website. Our dedicated support team is available to assist you with any questions or concerns you may have.

If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, it may not be possible to make changes or cancellations. We will do our best to accommodate your request whenever possible.