At Helmand Hammer, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, our Return and Refund Policy is here to assist you.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• The product must be in its original condition, unworn, unwashed, and with all tags attached.
• Proof of purchase, such as the order confirmation or receipt, is required.

Non-Returnable Items

• Customized or personalized products.
• Items purchased on final sale or marked as non-refundable.
• Damaged or altered items (not caused by manufacturing defects).

How to Initiate a Return

• Contact our Customer Support team at support@helmandhammer.com with your order details.
• Our team will provide you with a return authorization and detailed instructions for returning your item.
• Pack the item securely and ship it back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Return Label: We provide a free, downloadable return label for you to print – no shipping costs, whether it’s defective or you simply changed your mind.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 10 business days and credited back to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or our error.
• Restocking Fees: None – returns are free of extra charges.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@helmandhammer.com. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or concerns about our Return and Refund Policy, feel free to reach out to us at:

Phone: +1 2138009289

Email: support@helmandhammer.com