Thank you for visiting and shopping at https://helmandhammer.com. Following are the terms and conditions that constitute our Shipping Policy.

 

SHIPMENT PROCESSING TIME

All orders are processed within 3-5 days in business days. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If you haven’t received your parcel item for a long, then please contact the shipping courier with your tracking code, and then further help you can contact our team through email for more assistance or unanswered questions.

 

SHIPPING ESTIMATE AND DELIVERY CHARGES

We shall charge the shipping and delivery fees as mentioned below from you. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.

Shipping Country	Shipping Time	Shipping Cost (Standard)
United States	8-12 Business days	$6.95
United Kingdom	8-12 Business days	$6.95
Canada	8-12 Business days	$6.95
Australia	8-12 Business days	$6.95
New Zealand	8-12 Business days	$6.95
Spain	8-12 Business days	$6.95

In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

Please Note:

• Shipping time doesn’t include our 3-5 days of order processing time
• Orders placed after 6:00 P.M (GMT-05:00). EST will be processed on the next business day.

 

WRONG ADDRESS

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

In some cases, the order had arrived at the nearest post office to the buyer’s location because of insufficient address. Buyers can contact a nearby post office or reach out to pick up their order.

Please Note:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your clients need to pick up the package by themselves. Otherwise, the product will be returned to us. During the return, Helmandhammer.co takes no responsibility if products have been lost.

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Please allow 3 to 5 working days for the tracking information to update.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

It’s not uncommon for NO tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link. But If your order was placed more than a week and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.  Please keep this in mind when receiving deliveries.

 

RESTRICTIONS ON RETURN SHIPMENT

Our delivery partners will only accept Helmandhammer.com articles that are returned in their original packaging. Please do not include any other items in the package as these could violate shipping regulations as your return may then not be accepted by our delivery partner/us.

 

CUSTOMS, DUTIES, AND TAXES

Helmandhammer.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

DAMAGES

Helmandhammer.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

HELM AND HAMMER

Address: 9705 Burnet Rd STE 406 Austin, TX 78758, USA

Email Support: support@helmandhammer.com

Phone Numer: +1 530-208-0694

Business Hours: Monday - Friday (9:00 am - 6:00 pm) (GMT-05:00).